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Symantec sep 147/5/2023 ![]() Wait a minute… once an “old” version of the SEP client was installed on this machine. Yup, we know more now, but we still don’t know the exact cause, let alone how to solve the problem. It’s not clear why the virus definitions couldn’t be added and thus why this function has failed. This has caused an exception and the function returns error code 3. It seems the function RegWithLiveUpdate has failed, while trying to add virus definitions. LUCA: Call to HandleLiveUpdateAction FAILED.Īction ended 9:52:26: InstallFinalize. LUCA: HandleLiveUpdateAction: COM Exception: LUCA(1020): Exception calling IluProductReg RegisterProduct LUCA(1157): CustomActionData=Add SESC Virus Definitions Win32 v11 MicroDefsB.CurDefs SymAllLanguages Antivirus and antispyware definitions ” DLL: C:\WINDOWS\Installer\MSI60.tmp, Entrypoint: RegWithLiveUpdate MSI (s) (5C:04) : Invoking remote custom action. In my case this file’s size was 7 to 8 megabyte! Exploring this file takes a while, but in my case I was lucky to find the very first failure: ![]() Of course it’s a good thing this is logged, but when trying to find out why this failure has happened, this kind of logging is worthless! It doesn’t even give us an indication! Anyway, it’s time to take a look at the full blown install log, which is SEP_INST.LOG in %temp%. Mmm… It just logs the fact the installation has failed. We’re lucky as the following event is logged in the Application event log of Windows:ĭescription: Product: Symantec Endpoint Protection - Installation operation failed.įor more information, see Help and Support Center at. Here’s my story ?įirst thing to do is checking for events in the Windows event logs. Aaargh… Of course the installer doesn’t tell us what exactly went wrong, so we have to find out ourselves. First everything seems to go smooth till you see the “Rolling back action” appear in the installer’s GUI. When you try to install the Sympantec Endpoint Protection (SEP) client, it’s possible it rolls back after being confronted with an error.
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